Frequently Asked Questions

Below you will find answers to our most frequently asked questions. can't find the answer or want to ask another question? Just get in touch with us!

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Last Update: November 2024

Ordering and Delivery

when can i expect my order?

Every order is processed within 24 hours of receiving your order confirmation (excluding weekends and public holidays).

The average delivery time is 10-14 days.

the expected delivery time has passed, where is my order?

In 99% of cases, orders are delivered within the expected delivery time. You can check the status of your order here.

Have you not received your order 3 days after the expected delivery time? Then please contact us.

i am missing some products in my order, how is that possible?

As we work with different suppliers, products may be dispatched separately. If individual items are missing from your order, you will usually receive them within 2-3 days.

how much are the shipping costs?

We cover the shipping costs. Every order is always delivered to your home 100% FREE of charge. No minimum order quantity is required.

Returns and Exchange

i am not satisfied with my order, can i return it?

We offer a 30-day money-back guarantee, which means you can return your order within 30 days of receipt.

i would like to return an item, what do i have to do?

To be eligible for a return, the product must be in the same condition in which you received it and in its original packaging. Click here for more information and how to create your return.

Track Your Order

where can i find my track-and-trace code?

As soon as your order has been processed, you will receive an e-mail with your track & trace code. On this page you can enter your order number to track the status of your shipment.

the track-and-trace code does not display any information, how is that possible?

Track & Trace information is available from the moment your parcel arrives at the shipping company.

Please note that there may be a delay of 2 to 3 days between the time of ordering and dispatch.

Always FREE Delivery

We deliver throughout the Australia and New Zealand without extra costs !

Secure Payment

Your security is our priority. All payments are 100% secure!

24/7 Customer Service

Got a question? We're here for you online 24/7 !

Not Satisfied, Money Back

30 Days; Money Back Guarantee!